AI Productivity Analyst

Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.

Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.

Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.

Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation.

Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.

Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.

Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI

-driven insights. Visit

dialpad.com

to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.