glidewelldental
Technical Advisor I - AMF
At a Glance
- Location
- Irvine, California, United States
Requirements
\u00A0High school diploma or equivalent.
Nice to have:
\u00A0Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Compensation & Benefits
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Responsibilities
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
\u00A0Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
\u00A0Complies with customer service policies and procedures and call center operational standards.
\u00A0Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
\u00A0Assists customers in problem solving, planning, development, and execution of stated goals and objectives.