CSM I

At least 1 year of experience in customer success, customer support, or project management in a high-growth, technological environment

Clear, empathetic communication skills with customers and internal partners

Experience with Salesforce or another CRM

Familiarity with systems such as Jira and Front

Experience working with data files, spreadsheets, or reporting tools such as Excel or Google Sheets

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $59,000.00 - $69,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

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Carrot is looking for a Customer Success Manager I to support our Small Business and partnership customers while driving administrative and analytical excellence across the Customer Success and Customer Operations team.

Reporting to the Manager, Customer Experience and Administration, you will own the operational health of your portfolio: supporting customer launches, communicating about renewals, responding to customer needs, and maintaining high levels of customer satisfaction.

You will also serve as the team's files and data go-to, supporting all teams and customers with eligibility file management, reporting, and escalations.

Your time will be divided between direct management of the Small Business and partnership portfolio and team-wide administrative and analytical support.

This is an ideal role for a customer-centric, tech-savvy, process-oriented person with strong organizational skills and an interest in furthering Carrot's mission of fertility care for all.