Technical Program Manager

You bring 3+ years of experience in technical program management, enterprise software delivery, professional services, consulting, or customer implementation roles

You have a proven track record serving as the sole delivery owner for complex enterprise deployments involving multiple stakeholders, integrations, and cross-functional delivery teams

You have successfully managed large-scale or technically complex enterprise implementations on time and within budget, including programs with multiple simultaneous integration workstreams

You bring strong technical credibility and are comfortable leading integration architecture discussions, evaluating solution feasibility, and challenging implementation approaches with engineering teams

You are comfortable operating in both technical and business environments, translating delivery complexity into clear customer communication and actionable plans

You have experience working with Agile, Waterfall, and Hybrid delivery methodologies and know how to adapt processes to customer needs

As a Technical Program Manager (TPM) at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare.

You will operate as the single accountable delivery owner across enterprise programs, driving alignment across customers, internal delivery pods, and partner ecosystems to ensure successful outcomes at scale.

This is a highly cross-functional, customer-facing role where you combine structured program leadership with deep technical delivery coordination, guiding enterprise organizations through large-scale AI transformation initiatives.

You will partner closely with Forward Deployed Engineers, Agent Architects, Deployment Strategists, Product, Sales, and external partners to drive successful deployments and long-term customer outcomes.

You will play a critical role in scaling how enterprise customers adopt and operationalize agentic AI, ensuring delivery excellence while helping shape Parloa’s implementation and operational best practices.

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.