Specialist, Customer Experience

Customer service experience, preferably in a healthcare or technology-related field

Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Flexible work environment

Competitive PTO

100% paid employee health benefit options (including medical, dental, and vision)

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts.

You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers.

You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.