Sr. Technical Implementation Engineer, Prepared by Axon

You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders).

You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.

You're comfortable traveling up to 50% of the time for on-site deployments.

You work autonomously and own projects end-to-end, proactively identifying and resolving issues.

You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.

You take initiative, communicate clearly, and leave things better than you found them.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Prepared is seeking a

Sr. Technical Implementation Engineer

to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

What You’ll Do

Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.

Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to

Protect Life

, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.