simpro

Account Manager (Multiple Roles Available) | Growth & Expansion

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At a Glance

Location
Auckland Office, New Zealand
Employment
Full time
Posted
2026-06-16

Key Requirements

Domain Knowledge

  • SaaS

Requirements

Experience in Account Management, Customer Success, or Renewals within SaaS

Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)

Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries

A driven, outcomes-focused mindset with the ability to thrive in a scaling business

Responsibilities

Own renewals & reduce churn

Manage end-to-end renewals across a large portfolio with consistency and accuracy

Proactively identify at-risk customers through outreach and usage insights

Maintain clear, reliable renewal forecasts and pipeline visibility

Identify growth opportunities

Spot and act on expansion opportunities (users, modules, training)

About the Company

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.