Senior Manager, Partner Enablement

8-10+ years of experience in Partner Enablement, Sales Enablement, Technical Enablement, or related roles, with significant experience supporting partner or channel ecosystems.

SaaS or enterprise software experience required; ITSM or CX industry experience preferred.

Demonstrated success building scalable enablement programs with measurable business impact (e.g., certification rates, time-to-first deal, partner-sourced revenue uplift).

Strong understanding of SaaS partner models and indirect revenue motions.

Experience owning or leading LMS and CMS platforms; Seismic experience strongly preferred.

Please note: This is a hybrid role that will be based in Boston, MA, and requires an in-office presence three days per week (Tuesday - Thursday).

The annual base salary range for this position is $190,000 - $240,000 USD. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

Our partner ecosystem drives 40% of Freshworks' global revenue, and this role is critical to scaling that growth. We are seeking a Senior Manager, Partner Enablement, to lead the strategy and execution of enablement programs across our global partner ecosystem.

This role has evolved into a strategic leadership position responsible for the end-to-end lifecycle of partner education, curriculum design, and enablement content architecture. You will own the partner enablement roadmap, define learning strategy for both technical and non-technical partner audiences, and serve as the central point of accountability for how partners are onboarded, trained, and certified on Freshworks solutions.

In this role, you will partner closely with Product Marketing, Channel, Sales, and Enablement leaders to improve partner productivity, accelerate revenue, and strengthen customer outcomes. You will also lead high-priority platform initiatives, including the implementation of our new Partner Learning and Content System.

Key Responsibilities:

Partner Enablement Strategy & Leadership

Own and evolve the global partner enablement strategy aligned to Freshworks' go-to-market priorities.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh Vision. Real Impact. Come build it with us.