Community & Insights Specialist

1-3 years of experience in community management, social media, digital marketing, social analytics, or a related field.

Experience managing brand communities across platforms such as Instagram, TikTok, Facebook, LinkedIn, X, and YouTube.

Strong understanding of social media best practices, internet culture, platform trends, and community engagement strategies.

Experience using social listening and social media management tools to monitor conversations, sentiment, and competitor activity.

Experience collaborating cross-functionally with marketing, customer support, creative teams, and agency partners.

Proactive, curious, and solutions-oriented, with a passion for building online communities and identifying opportunities to strengthen brand engagement.

This role is responsible for growing and engaging with Lucky Energy's online community while providing the insights that shape future content and creator strategies.

They will own community management, social listening and performance reporting, while maintaining and evolving the Community Management Guide.

In short, this role focuses on community engagement, social listening and analytics across owned social and influencer.

Own day-to-day community management across social platforms, including comments, DMs and proactive engagement

Partner with customer support to ensure seamless issue resolution and ensure quick response times

Maintain and expand the Community Management Guide, developing new response scenarios and ensuring consistent brand voice.