Operations Director - LSAA

Bachelor's degree or equivalent experience

4+ years of customer service experience required

Laptop or Desktop computer skills

G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.

The Operations Director’s responsibilities fall into six main categories: Customer Service, Team Member Satisfaction and Retention, Center Appearance/Maintenance, Daily Operations, HR/Compliance, and Center Growth.

Success Measures

Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members.

Provide excellent customer service and champion Life Skills Autism Academy’s growth