guildgaragegroup
Service Manager
At a Glance
- Location
- PDQ Doors - Milford, Ohio, United States
- Experience
- 5+ years
- Compensation
- Offer: 💵 Competitive Salary: $65,000 – $75,000 per year 🏥 Full Benefits : Me
- Posted
- 2026-07-21T10:18:49-04:00
Requirements
5+ years of experience in the service industry
3+ years of leadership experience
Strong understanding of service performance metrics (KPIs)
Experience handling customer escalations
ServiceTitan experience is a plus
Results-driven and accountable
Compensation & Benefits
💵
🏥
: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
⛽
Responsibilities
PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
Team
Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
Set clear expectations and hold the team accountable to company standards
Lead daily huddles and team meetings
Foster a positive, high-performance culture
Drive Department Performance
Monitor key performance metrics, including: