psivail
Service Operations Manager
At a Glance
- Location
- Gypsum, Colorado, United States
- Experience
- 5+ years
- Posted
- 2026-07-24T16:51:21-04:00
Benefits & Perks
paid holidays, 3 weeks of PTO, and a paid Parental Leave Po
Requirements
5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
2+ years of experience managing technicians, installers, or field service teams.
Previous hands-on experience as a technician or installer.
Proven ability to manage KPIs and use performance data to drive results.
Responsibilities
This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.
In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.
Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
Oversee daily service operations including scheduling, technician payroll, and on-call rotations.