Manager, Technical Account Management

People Management:

Minimum of 3 years in a people manager role with a proven track record of leading globally distributed technical account managers through periods of significant change.

Enterprise Impact:

Demonstrated success in achieving technical account management goals and maintaining high retention for enterprise-level customers in a fast-paced environment.

Change Advocacy & Influence:

Exceptional skills in influencing all organizational levels, with the ability to translate complex technical data into clear business cases for executive stakeholders.

The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success. You will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values