Front Desk Manager - Year Round

Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System

Experience acting as the initial lead for guest safety including clearly communicating accurate information, directing guests to assembly points should evacuation be necessary, and following formal procedures during emergency situations preferred

Is honest and demonstrates integrity

Sees projects through to completion including follow-ups on any identified issues or long-term concerns

Has strong knowledge of the resort/department, products, services, has experienced many of those products and services

Listens carefully to guest needs and expectations

Free season pass to Winter Park and all Alterra Resorts

Discounted friends & family tickets

Medical, dental, vision, life, paid parental leave and more for eligible employees

401(k) plan with 100% company match - up to 4%

Mental health resources for all employees

Food & beverage and retail discounts

They are directly responsible for all aspects of the Front Office operation, including check-in and check-out lodging guests, all phone operations, night audits, responding to all guest service requests, and front desk staff.

They create, maintain, and organize all Front Office Training and Standard Operating Procedures (SOPs).

The Front Desk Manager will hire, train, supervise, coach, and correct the front desk team in conjunction with the Rooms Division Manager to build a skilled team whose duties are vital to the successful and fiscally responsible operation of the Lodging Division.

They must work closely and effectively with housekeeping, maintenance, and other departments to ensure good communication and follow-through.  They must also be able to handle a fast-paced and dynamic work environment.

Responsible for a team of up to 10 people - Front Desk Supervisor, Front Desk Clerks, and Bell staff

Manages daily labor and expenses and provides backup for needs outside of monthly budget.

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.