Collections Specialist

Experience in full-cycle collections and accounts receivable required

Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred

Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices

Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies

Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism

Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues

Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis

Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations

Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies

Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments

Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately