Payroll Support Specialist

1-2 years of experience in a technical customer support role (or similar)

Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key

Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues

The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers

Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams

The ability to understand the customers’ perspective and address their needs with empathy and efficiency

Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns

Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential

Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems

Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams