Senior Program Manager

10+ years project/program management experience working in a global, external customer-facing environment.

Proven experience leading complex, customer-facing technology or professional services projects for large enterprises, ideally in storage, cloud infrastructure, or data-center modernization (including migration programs).

Cross-Functional Program Mastery:

Strategic Communication & Change Management:

Analytical Problem Solving & Feedback Loop Execution:

Strong proficiency in data analysis, particularly within customer-satisfaction focused environments, with the ability to turn qualitative field feedback into structured operational plans.

Advanced Services Senior Program Manager,

you will be the operational heartbeat of the Customer Experience organization, transforming high-level strategy into tangible culture, community, and alignment.

You will serve as a high-impact change agent, bridging the gap between CX leadership, frontline teams, and broader GTM functions to embed continuous improvement into our global operations.

By architecting premier internal forums and synthesizing field feedback into clear strategic initiatives, you will directly influence how our worldwide team collaborates to deliver excellence.

Orchestrate Global CX Engagement:

Lead the end-to-end strategy, content, and execution for marquee organizational programs—including All Hands, leadership forums, and recognition initiatives—ensuring total alignment with enterprise business priorities.