shipbobinc
Supply Chain Success Manager
At a Glance
- Location
- United States
- Experience
- 8+ years
- Compensation
- e targeting a salary range of $113,924 - $1 51,898 for this role. The ful
- Posted
- 2026-02-15T10:47:53-05:00
Key Requirements
Required Skills
Domain Knowledge
- Logistics
- Supply Chain
Requirements
8+ years of experience in account management or program management in a supply chain/logistics role.
Direct project management experience, certifications and training is a bonus.
On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
Established track record of managing enterprise-level clients and building executive-level relationships.
Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
Business review and client-facing presentation experience at senior/executive levels.
Compensation & Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Responsibilities
The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success.
The SCSM will:
Act as the
program lead
for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
Partner directly with ShipBob’s fulfillment center teams (primarily at Aurora, IL facility) to ensure processes, SLAs, and escalations are managed with speed and accountability.
About the Company
https://www.shipbob.com/careers/culture/
).
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize
ShipBob’s
proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across