Sr. Technical Writer, Customer Support

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

8+ years of technical writing experience, preferably for customer-facing content.

Strong written and verbal communicator.

Detail-oriented.

Extensive experience working with content management platforms, including AI tools.

Collaborative focus & proactive attitude.

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $157,500.00

Internal leveling code: IC8

Notice to applicants:

To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.

Residing in

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Timely documentation of evolving products, systems, and features with proactive tracking of updates.

Document, own, and maintain customer-facing information for the external help center.

Document, own, and maintain internal Customer Support processes, resources, and training materials for customer-facing teams.

Partner closely with teams beyond Customer Support (Product, Marketing, Digital Products, Legal, etc.) to ensure documentation & resources are accurate and delivered in a timely fashion.

Act as a process/procedure subject matter expert on cross-functional projects impacting Customer Support and customer-facing resources.