CX Infrastructure Analyst

Deep administration experience in modern CX platforms (Intercom, Zendesk, or similar)

Expertise in workflow automation, routing logic, and permissions governance

Experience supporting integrations (e.g., Salesforce) and working with APIs

Familiarity with AI/chat, QA, and WFM tooling ecosystems

The salary range for this role is between $90,000 CAD and $100,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, bonus, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.

CX platform strategy, reliability & evolution

Own the strategy and long-term evolution of the CX technology ecosystem, including case management platforms, messaging systems, QA tools, workforce management solutions, feedback/survey platforms, and custom-built integrations.

Ensure CX platforms are scalable by design, reliable in operation, secure, and aligned with CX, Product, and broader business priorities.

Define and maintain a forward-looking CX tooling roadmap that balances innovation, technical debt, operational stability, and cost-effectiveness.

Proactively identify risks related to platform stability, performance, scalability, security, or vendor dependency, and drive mitigation plans in partnership with relevant stakeholders.

Lead root cause analysis and post-incident reviews for significant CX tooling failures, driving systemic improvements and preventative controls.

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most:

helping people get better.

This is your invitation.