Manager, Customer Success (16-month contract)

including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

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Flexible Paid Time Off

to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

Lead and develop a group of Customer Success Managers and Team Leads who manage our highest-value clients.

Run day-to-day team operations, including weekly meetings, renewal/expansion forecasting, and strategic planning.

Identify operational inefficiencies and create effective, repeatable processes to reduce them.

Build relationships with our customers, and take the lead in resolving complex customer challenges (in partnership with other teams within Customer Experience and across Thinkific, such as Sales, Support, Product)

Act as the Voice of the Customer for the Plus Product roadmap, impacting the direction and deliverables

Director of Customer Success to develop and execute on a long-term growth strategy, and develop meaningful ways for CSMs to add value along the customer journey

Rarely miss a task or follow-up by putting your organization skills and strong attention to detail to use

Perform well under pressure and can handle emergency situations on the fly

Loves to learn and grow, and knows how to give and receive radically candid feedback

We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of

$105,000 - $130,500 - $155,000

designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role.