Manager, Product Operations

Minimum 5+ years of operational experience in Program Management, Project Management, or a dedicated Product Operations role, ideally within a SaaS environment.

Proven experience as an administrator or power user of Jira (or similar product development tools), including managing workflows, screens, and custom fields.

Proven experience modernizing operational workflows with AI — for example, using AI to accelerate planning, documentation, analytics, or reporting in a product or engineering context.

Strong familiarity with product analytics tools (e.g., Jira, Jira Product Discovery, Amplitude) and experience generating reports and dashboards based on user behavior data.

Demonstrated ability to drive operational consistency and communicate process changes effectively across various internal teams; you know how to earn trust, handle resistance, and turn pilots into durable ways of working.

Proven experience partnering with senior leaders to design and run operating rhythms, planning cycles, and executive reviews.

Strategic Leadership & Executive Operations

R&D Operating Rhythm:

Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites.

Ensure these forums move from "status reporting" to "strategic decision-making."

Act as a confidential sounding board and proxy for the CPO/CTO, attending meetings on their behalf and ensuring their strategic intent is understood and executed.

: Prepare clear options, tradeoffs, and recommendations for Product and R&D leadership decisions.