harvey
Head of Customer Success, Enterprise (Americas)
At a Glance
- Location
- New York, United States
- Employment
- FULL_TIME
- Experience
- 10+ years
- Compensation
- {'@type': 'MonetaryAmount', 'currency': 'USD', 'value': {'@type': 'QuantitativeValue', 'minValue': 276000, 'maxValue': 325000, 'unitText': 'YEAR'}}
- Department
- Harvey
- Posted
- 2026-03-20
Key Requirements
Domain Knowledge
- Engineering
- Finance
- Legal
- Marketing
- SaaS
Requirements
10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
Proven track record of owning and exceeding NRR, adoption, and expansion targets at scale.
Deep experience building and leading teams of 10+ across multiple segments (enterprise, majors) and geographies (US, Canada, LATAM).
Strong executive presence and the ability to engage confidently with C-suite legal and business stakeholders.
Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
Familiarity with AI/LLM technology and comfort evangelizing emerging technology to skeptical, risk-averse audiences.
Compensation & Benefits
A chance to be at the forefront of AI technology and innovation, directly impacting how the legal industry operates and evolves.
The opportunity to shape and scale Harvey's customer success function across an entire region during a period of hyper-growth.
A collaborative, high-intensity work environment that promotes growth, learning, and development.
$276,000-$325,000
#LI-EL1
Responsibilities
As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States, Canada, and Latin America. You will lead a team of Enterprise CSMs and CS Leaders, driving value realization for Harvey's largest and most strategic accounts — top law firms and enterprise legal departments — and ensuring they derive maximum, measurable ROI from our AI platform. This is a senior leadership role that reports directly to the VP of Customer Success and requires a builder's mindset: you will define the playbooks, scale the team, and set the standard for what world-class customer success looks like at Harvey across the Americas.
Strategic Leadership:
Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to Harvey's revenue and retention goals.
Team Building & Development:
Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders. Foster a culture of accountability, empathy, and excellence. Set clear expectations, run effective operating cadences, and manage performance with rigor.