Bilingual Member Service Representative

High school graduate or equivalent.

Home Equity certified is a plus.\u00A0

Professional appearance, builds rapports with members, and enjoys working with people.

Excellent written and verbal communication skills.

Cash handling and basic math skills.

Knowledge of current technology. Able to easily navigate multiple software environments.

Provide excellent member service.

Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.

Proficient in diffusing difficult member situations and resolving member concerns.

Open new accounts for members, including IRA accounts. Process IRA transactions; demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.

Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).

Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don\u2019t forget, loan discounts.