trulioo
Customer Experience Specialist
At a Glance
- Location
- Vancouver, Canada
- Employment
- FULL_TIME
- Experience
- 2–5 years
- Compensation
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- Department
- Trulioo
- Posted
- 2026-07-25
Key Requirements
Required Skills
Domain Knowledge
- Education
- Regulatory
- SaaS
Benefits & Perks
nite. What We Offer Comprehensive Benefits: We provide a robust benefits package f
Requirements
2-5 years of experience in a customer-facing role; experience within a technical, fast-paced start-up environment is an asset
Experience supporting users on a SaaS platform using APIs
Experience utilizing Generative AI tools (e.g., ChatGPT, Claude, Gemini, internal AI copilots) to enhance personal productivity, optimize workflows, or improve customer communication.
Capability to excel in a data-driven, metrics-oriented environment
Compensation & Benefits
Comprehensive Benefits:
We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment:
Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness:
We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Responsibilities
Reporting to the Team Lead, Service Delivery, we are looking for a Customer Experience Specialist within the Customer Success department.
This is a customer-driven role where you will work collaboratively with Trulioo Revenue teams and customers, working with a diverse set of subject matter experts as well as leading and executing project deliverables.
Provide technical support and services to our SMB and Enterprise customers in a timely manner
Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification
Achieve high customer satisfaction by effectively and proactively troubleshooting and correcting any issues
Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs