Technical Support Representative

1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms

Proficient with Windows operating systems, mobile devices and cloud-based solutions.

for clients with varying levels of IT knowledge and skillset

At Axon, we Aim Far.

We think big with a long-term view because we want to reinvent the world to be a safer, better place.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment.

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.

Build and maintain subject matter expertise of all Axon products, solutions, and policies.

Assist customers utilizing problem solving skills and customer empathy.

Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.