Security Customer Success Engineer (SCSE)

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment

Experience handling customer objections and guiding security-related discussions in a business-focused way

Solid understanding of cloud security principles

Knowledge of data privacy regulations such as GDPR and CCPA

Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA

Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base.

In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage.

This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities

Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression