Deployment Strategist (AI/ML Product)

4+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)

Strong technical acumen: able to reason about workflows, APIs, and system behavior

Comfort operating in fast-moving, ambiguous environments

Excellent written and verbal communication skills

Experience managing multiple concurrent, high-stakes projects

Familiarity with LLMs, APIs, JSON

$120k–$240k base salary, depending on level and experience

Competitive equity and full benefits package

🩺 Health, vision, and dental

🏝️ Flexible PTO

💸 Competitive salary + equity

As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.

The Deployment Strategist owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Agent Delivery Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.

This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.

Pallet is building AI Agents to transform logistics — a $12T global industry. We’ve raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures, and in under two years have achieved 700% revenue growth.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform delivers end-to-end visibility and control, while our newest product, CoPallet, introduces AI Agents that can understand requests in real time and execute directly within customer systems.

As enterprise logistics teams increasingly turn to generative AI, Pallet is uniquely positioned to lead the category — combining deep industry expertise with cutting-edge AI capabilities. We’re building toward the next $10B logistics company, and we’re just getting started.