Inside Sales Strategic Account Manager

Experience supporting customers in the semiconductor or technical manufacturing industry strongly preferred.

Experience with consignment, inventory management, customer-owned inventory, replenishment programs, customer portals, or similar strategic account support.

Strong customer service mindset with the ability to build relationships across internal and external stakeholders.

Experience with SAP, Salesforce, Microsoft Office, and customer portals preferred.

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

primary customer support contact

for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests

Partner with Field Sales

to support customer relationships, identify account needs and help drive opportunities through the sales and order process

quotes, order entry, open orders, customer requests and returns

using SAP and other internal systems

XP Power is a fast-growing company listed on the London Stock Exchange (Ticker XPP.L). We are a factory-direct power supplies manufacturer with facilities in Malaysia, Vietnam and the USA. We are proud of our culture, which values Customer Focus, Flexibility, Knowledge, Speed and Integrity.

We are seeking a highly organized and customer-focused candidate to join our friendly and supportive sales organization as a Senior Customer Experience Manager at our corporate office in San Jose, California.

The Senior Customer Experience Manager will be part of a broader team supporting one of XP Power’s key accounts, a leading global technology and semiconductor company. This role partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting and Shipping, to deliver responsive, high-quality service. The ideal candidate brings strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management or similar account support models.