Account Manager

2-3 years of experience in an account management, sales development representative or similar role carrying a sales quota

Understanding of solution-based consultative sales in a SaaS environment

Ability to use Salesforce.com and other technologies to manage and organise pipeline

Committed to a culture of positivity and high performance

Excellent written and verbal communication

Professional poise and confidence while communicating with executives

Serve as the lead point of contact for your customers

Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms

Demonstrate software solutions to your customers, from core POS products to modules and upgrades

Negotiate contracts and close agreements to maximise the growth of your book of business

Collaborate with Customer Success Managers to identify accounts at risk and prevent churn

Track key book of business metrics like added MRR and net retention