Patient Experience Coordinator - FuzeRx

Prior Authorization Submission

: Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines.

Claims Adjudication

: Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims.

Copay Assistance

: Coordinate and support patient access through copay assistance programs and other financial support resources.

$19.00-$22.00/hour

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Fuze Health is

unable

to hire individuals living in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming.

Customer Inquiry Management

: Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions.

Issue Resolution

: Review and resolve escalated problem orders to identify root causes and implement effective solutions.

Patient Communication

: Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy.