Manager, Premium Support

$94,000

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$117,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Manager supports one or more internal CS services.

The Manager is an operational leadership role that requires substantial experience in customer service and team management.

Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills.

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement

Ability to cascade with context and lead your team through changes

Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee

Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

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