hopskipdrive
Metro Service Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 5+ years
- Compensation
- salary range for this role is $80,000 - $90,000. This position is remote and,
- Posted
- 2026-06-04T23:44:31-04:00
Key Requirements
Required Skills
Domain Knowledge
- Insurance
- Medical
Requirements
You’re a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results.
You thrive in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration.
5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes.
Experience collaborating across teams to address root causes of recurring challenges and enhance service delivery.
About the Company
This role will provide exceptional, proactive support for our clients throughout the operational lifecycle. This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience.
The Metro Service Manager will take ownership of ongoing client operations and issue resolution. This new role will work closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who, like us, believe that challenges require innovative approaches, unique perspectives, and new ways of thinking.
Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions.
Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation
Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients.