ada18
Engineering Team Lead, Training
At a Glance
- Location
- Canada
- Work Regime
- remote
- Posted
- 2026-03-17T13:41:40-04:00
Key Requirements
Domain Knowledge
- Engineering
Benefits & Perks
ffer: Benefits Unlimited Vacation: Recharge when you need to. C
Benefits: Extended health coverage, dental, vision, travel, and life insur
Requirements
Are customer-obsessed deeply committed to delivering exceptional user experiences.
Excited to work with LLMs and AI technologies
Proven ability to leverage AI (Claude, OpenAI) to optimize workflows and scale team productivity.
Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality
Responsibilities
As the Team Lead overseeing our Training team, you will lead a group of 5-8 talented engineers in collaboration with internal and external stakeholders, Product Managers, Machine Learning Scientists, and Designers to execute Ada’s ambitious roadmap.
You’ll play a pivotal role in fostering a high-performing team that is focused on helping customers rapidly configure and refine their customer service AI Agent. Ada’s founding mission was built around making powerful technology easy for non-technical customer support teams to use, a mission that the Training team helps lead today. Consider these questions:
How can I get my AI Agent ready to launch as soon as possible?
What is the easiest and most effective way to give my AI Agent feedback?
How can the experience of managing an AI Agent be made simple?
These are all areas of focus for the Training team. You will be directly responsible for overseeing AI projects and will be expected to develop a proficient understanding of Ada’s technologies.