Technical Account Manager (Global Strategic Accounts)

Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role

Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle

Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions

Experience delivering onboarding, enablement, or training programs that drive customer adoption and success

Strong problem-solving skills and a consultative, customer-focused approach

Ability to balance technical depth with commercial awareness and customer outcomes

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives

Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria

Design and present tailored solution recommendations that align Smartly's capabilities with customer needs

Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences

Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions

Partner with Customer Success Managers to deliver structured onboarding programs for new customers