Service Desk Engineer, Technology

• Generous parental and family leave policies

• Volunteer opportunities

• Support for employee-led affinity groups representing women, people of color and the LGBT+ community

• Mental and physical wellness programs

• Tuition assistance

• A 401(k) savings program with an employer match and more

Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues

Diagnose and resolve incidents and service requests across end-user technologies

Log, categorize, prioritize, and manage tickets in alignment with SLA targets

Communicate effectively with clients, managing expectations and providing timely updates

Participate in structured shift handovers to ensure seamless global coverage

2+ years of experience in a help desk, desktop support, or technical support role

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit

https://point72.com/

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The annual base salary range for this role is $100,000-$135,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.