Customer Success Manager

5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services

Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities

Experience delivering user training, product demonstrations, and addressing operational questions to drive end results

Strong track record in customer relationship management with enterprise customers

Demonstrated ability to lead within a matrix organization

Experience driving process improvements to enhance customer satisfaction

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology.

We are seeking an OpenBlue Customer Success Manager to partner with customers to deliver value.

You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle.

Responsible for end-to-end delivery of customer value for OpenBlue solutions

Participate in customer kick-off and key deployment milestone calls

Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges