samsara
Strategic Customer Success Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 6+ years
- Posted
- 2026-02-11T01:57:43-05:00
Key Requirements
Domain Knowledge
- Engineering
- SaaS
Requirements
6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting Enterprise SaaS and/or Fortune 500 companies
Experience supporting or working with technical products
Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Diplomacy, tact, and poise under pressure when working through customer issues
Customer travel is expected up to 25-40%.
Responsibilities
Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.