Happiness Engineer – Customer Support & Success

WordPress and/or WooCommerce experience

While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites.

Customer support experience

You've worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.

Delivered strategic insights?

You build trust with developers, agencies, enterprise clients, and non-technical users alike.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our

. And check out these links to learn more about

We're fully remote but communicate heavily – expect continuous interaction with both customers and teammates.

This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now.

Beyond customer support, you'll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls.

Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day.

We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.

Now in

our 20th year

, we’re the people behind

WordPress.com

,

WooCommerce