Collections Specialist

3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash.

Experience collecting commercial customer accounts in a high-volume environment.

Strong understanding of invoicing, collections, account reconciliation, and payment application concepts.

Experience with ERP systems such as NetSuite, Oracle, SAP, or similar, as well as Salesforce.

Experience working with customer procurement or invoicing portals.

Intermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting).

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

401(k) program to help you invest in your future.

Education & learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work-life blend.

Manage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responses.

Proactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationships.

Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders.

Prepare customer account reconciliations and statements upon request.

Monitor customer billing portals, including invoice submission, payment status, and compliance with customer requirements.

Collaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues.