Senior Manager, Data Science - Customer Experience

You have deep expertise in measurement science and causal inference, especially Bayesian A/B testing, with the ability to coach others through complex experimental design

You are proficient in forecasting and predictive modeling techniques

You'll shape analytics for the Customer Experience at Headway, informing the vision and roadmap for improving support operations and product at scale.

You'll play a key role in how automation and AI reduce friction and improve support experiences

You'll partner closely with senior leadership and directly influence company strategy and growth

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

Equity compensation

Medical, Dental, and Vision coverage

HSA / FSA