Senior Product Manager, Kai (AI assistant)

5 + years of overall professional experience within Product Management

Proven track record working with advanced technologies, e.g.

Experience considering both user requirements and commercial strategy in order to drive meaningful product growth

Define and own Airwallex’s Kai’s product strategy, solution design, roadmap, and delivery plans.

Partner closely with engineering and design teams to build high‑quality, scalable AI features and agent workflows, driving clarity on requirements, trade‑offs and timelines.

Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy‑to‑use AI‑powered products for our clients.

Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.

Manage difficult tradeoffs between long‑term AI product vision and near‑term growth — balancing model quality, accuracy, latency, and cost — and adapt quickly within a highly data‑driven, fast‑paced environment.

Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.

Kai, your Airwallex AI assistant

, is an AI-powered concierge built directly into the Airwallex platform that helps businesses manage their global financial operations through natural language. By drawing on the complexities of multi-currency transactions, regulatory nuances, and each customer's own Airwallex context, Kai delivers guidance that is instantly actionable and compliant — understanding your business context, answering questions in real time, and taking action on your behalf.

Kai helps customers onboard faster and operate more efficiently every day: it provides tailored setup guidance, opens Global Accounts, enables payment methods, issues and manages corporate cards, initiates and tracks transfers, sets up spend approval workflows, and surfaces real-time insights into spend and cash flow. It orchestrates Airwallex's broader fleet of domain agents while knowing when to bring a human into the loop, today resolving 88% of user conversations without escalating to support. As the first step in embedding AI across the Airwallex product suite, Kai is making global finance simpler, smarter, and increasingly invisible.

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.