Market Manager

5–10 years of experience in field service operations, coffee/food service equipment service, or facilities management — ideally in a multi-site or multi-technician environment.

Technical fluency in commercial coffee or food service equipment; Thermoplan, Franke, La Marzocco, or similar platforms preferred.

Proven track record of local business development — building relationships with operators, converting leads, and growing a book of business.

Strong command of field service platforms and dispatch tools.

Demonstrated P&L ownership or cost center management experience; comfortable with revenue targets, margin reporting, and operating budgets.

OEM certifications (Thermoplan, Franke, SEB Professional, or similar) are a strong plus and may be required within the first 6 months.

Vixxo is building VixxoCafé — a dedicated, self-perform coffee equipment service business that establishes Vixxo as a national, W2-staffed specialty service provider for the coffee and food service equipment industry.

Backed by Vixxo's existing enterprise customer base (including Starbucks, McDonald's, Circle K, and Peet's Coffee), a live OEM partnership with Thermoplan AG, and the VixxoNow technology platform, VixxoCafé is launching its first markets in 2026.

The Market Manager is the critical on-the-ground leader who owns each local market once it is stood up.

This is a player-coach role: you manage the local technician team, own technician utilization and SLA performance, and drive local demand growth beyond the enterprise customer base that seeds the market.