Technical Writer

● 2+ years of experience in writing technical content in English (US) language, in the software or technology industry.

● Experience writing detailed technical documentation and developing learning content to make complex software solutions easily understandable and accessible, shown through a portfolio of existing work and by undertaking a set task prior to interview.

● Familiarity with API documentation, cloud-based software, and SaaS platforms.

● Well organized and able to work with a constantly evolving product suite.

● Outstanding high-level of English (US) written and verbal communication skills, preferably with a university degree or qualification in English, Technical Writing, Computer Science, or a related field.

● Strong attention to detail and ability to meet deadlines.

● Write, edit, and proofread high-quality content for our Help Center articles according to our process and set writing style guidelines.

● Develop and maintain an expert-level working knowledge of the Brandwatch product suite, understanding the purpose, use cases, key functionalities and benefits of each module to our customers.

● Learn complex technical concepts and communicate the information in a way that is concise, engaging and easily understood by all levels of users.

● Proactively identify and share new ideas for written content and improvement opportunities, including cross-referencing other educational materials, such as Academy courses or Community posts.

● Collaborate and build good working relationships with subject matter experts - such as support agents, product managers, product marketing, and engineers - to produce and maintain accuracy of content in conjunction with new product releases.

● Go beyond articles, supporting the creation of other educational techniques when applicable.