Head of Global IT Employee Services

8–12+ years of experience in IT Support or IT Operations, including 4–6+ years leading global or multi‑site teams.

Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.

Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remdiation workflows to elevate the employee support experience.

Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.

Experience managing follow the sun operations and supporting distributed global teams.

Proven success developing or scaling executive level/VIP support programs.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.