Senior Director, Marketplace Product

10+ years of product experience, ideally with consumer marketplace products

5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers

Demonstrated success in owning and driving objective improvements in key business metrics

An action-oriented attitude and a roll-up-your-sleeves mentality

Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives

Strong analytical skills and a natural curiosity to solve some of healthcare’s most challenging problems

401(k) with employer-funded match

Corporate wellness programs with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch every day along with beverages and snacks

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

At Zocdoc, we’re building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We’re looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc’s marketplace. In this role, you’ll set the vision and drive strategy across the full customer journey—from acquisition and conversion to engagement and retention—while leading and developing a team of product managers to deliver against it. At the same time, you’ll help shape Zocdoc’s longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient’s healthcare journey.

You’ll enjoy this role if you are…

A strategic thinker who wants to be an active part of the leadership team