Customer Service Specialist - German Speaking (m/f/x/)

Customer Experience.

Proven background in customer service, ideally within the iGaming industry.

Passion for continuous improvement and delivering exceptional customer experiences.

This is how we score with you:

Established International Group.

We have a solid foundation on which to grow.

Personal and Professional Growth.

We offer you opportunities to develop and grow to unlock your potential.

Relocation Support.

Customer Service Specialist - German Speaking (m/f/x/)

, you step beyond traditional support and take ownership of quality, performance, and continuous improvement across our Customer Operations.

You’ll play a key role in elevating how we serve customers by driving excellence, coaching teams, and optimising processes.

Working closely with stakeholders, you’ll turn insights into action and ensure our service stays fast, efficient, and customer-focused.

You drive service quality and operational excellence, ensuring every customer interaction meets our high standards.

You act as an operational lead during shifts, proactively managing KPIs, service levels, and queue performance to hit business targets.

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious - we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a

Customer Service Specialist - German Speaking (m/f/x)

to join the team!