Client Success Manager (remote)

5+ years' experience in healthcare IT industry and healthcare revenue cycle

3+ years' Payer Contract experience is beneficial

2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge is beneficial

2+ years' Salesforce or a similar CRM expertise

2+ years hands-on Epic expertise

Occasional travel (20%-25%) to client sites required

Benefits/Perks:

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and matching 401K

Flexible work environment, ability to work remote

Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Explore all our exciting benefits here:

As our Client Success Manager (CSM), you will report to Experian Health and partner with the Support and Optimization teams, to ensure the best client experience for assigned clients.

You will work the Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers.

You will understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle.

Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup

Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.

Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

experianplc.com

.