Product Support Engineer III

technical support, solutions engineering, or similar roles

working directly with complex SaaS products; at least

one major area of depth in mobile applications or fleet/telematics workflows

Proven expertise troubleshooting

mobile apps across Android and/or iOS

, including device/OS constraints, network behavior, authentication flows, app configuration, and data synchronization with backend services.

We are looking for an experienced Mobile Product Support Engineer to join our Global Technical Support organization.

This role is ideal for a technical leader who thrives on solving highly complex mobile-related issues, with a strong focus on customer impact, operational workflows, and regulatory considerations.

As a Product Support Engineer, Mobile Experience, you will serve as a senior technical escalation owner responsible for leading complex investigations end-to-end across Samsara’s mobile ecosystem.

You will work cross-functionally with Engineering and Product teams to drive issue resolution, improve product quality, and influence roadmap decisions that enhance the reliability, compliance, and supportability of Samsara’s mobile applications.

PSE III is a senior individual contributor role requiring strong technical depth, ownership, and leadership.

You will be expected to set a high bar for technical investigations, mentor and guide L2 engineers, and take ownership of high-impact, multi-customer issues spanning multiple products and regions.