Patient Experience Supervisor

3–6+ years in healthcare, telehealth, or customer support operations

2+ years in a people-management or supervisory role

Experience managing performance metrics (SLA, QA, productivity)

Strong conflict resolution, coaching, and escalation management skills

Comfort operating in a fast-paced, high-accountability environment

Ability to lead with clarity, firmness, and empathy simultaneously

$65,000 annually

Actual compensation will be determined based on a variety of factors, including but not limited to: candidate experience, location, education, certifications, and skill set. In addition to base salary, our total compensation package includes comprehensive health benefits (medical, dental, vision), paid time off, and additional perks.

Allara is looking for a

Patient Experience Supervisor

who leads from the front. This isn't a role where you manage from a distance; you'll own the daily health, coverage, quality, and performance of a 7-day support operation and be accountable for real outcomes.

You'll lead a team of ~20 Patient Experience Coordinators, set the standard for what great looks like, and make sure patients get the responsive, high-quality care experience they deserve, including evenings and weekends.

If you're energized by fast-paced environments, take pride in building strong teams, and want your work to matter, this is the role for you!